Since October 2015, the Chicago-Indianapolis Hoosier State has posted an average on-time performance rating of 86 percent and an increase in ticket revenue of 20 percent.
The figures were announced by the Indiana Department of Transportation. The Hoosier State is operated by Iowa Pacific Holdings, which contracts with Amtrak for operating crew members.
InDOT said the Hoosier State is among the highest-rated Amtrak routes, with 90 percent of riders reporting in a recent survey that they are “very satisfied” with the service.
The Hoosier State operates four days a week on days when the Chicago-New York Cardinal does not operate.
“Instead of being discontinued, the Hoosier State train was improved,” said Iowa Pacific President Ed Ellis. “On-time performance and customer service leading to more riders will be key to future success and improvements.”
Aside from providing operating crews, Amtrak works with host railroads and manages ticketing and reservations.
Iowa Pacific provides the train equipment, train maintenance, marketing and onboard amenities.
Tags: Amtrak in Indiana, Amtrak's Cardinal, Ed Ellis, Hoosier State, Indiana Department of Transportation, Iowa Pacific, Iowa Pacific Holdings
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