Amtrak Pulling Tickets Agents at Niles, Jackson

Amtrak ticket agents will be removed on March 1 from stations in Jackson and Niles, Michigan.

Marc Magliari, an Amtrak spokesman in Chicago, said the move is being made to save money.

He said an overwhelming majority of passengers no longer purchase tickets from station agents.

As a result of the change, Amtrak might keep the Jackson station open later in the afternoon.

The waiting room is now open from 7 a.m. to 2:30 p.m. but three of the six Wolverine Service trains that serve Jackson arrive after 2:30 p.m.

Amtrak plans to hire a part-time caretaker to open and close the station and Magliari said that worker could work a split shift and close the waiting area later in the day.

Passengers and those waiting on trains must wait outside the former Michigan Central depot when the waiting room is closed.

Staffing of the Jackson ticket office was reduced last August from daily to five days a week. No agent is on duty on Tuesdays and Wednesday.

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