CSX Shipper Complaints to STB Dropping

Even as some CSX shippers continue to be disgruntled with the service they are receiving, other railroad customers are either finding their service satisfactory or have given up complaining about it.

The U.S. Surface Transportation Board said that shipper complaints about CSX service have dropped and an STB member attributes that to improved service.

Acting STB Chairman Ann Begeman made that observation in a letter sent to the American Chemistry Council, saying the Board has received “very few calls” regarding CSX service in the past few weeks

The Chemistry Council had earlier this week released findings of a survey of its members that many of them still are receiving inconsistent service, forcing some to curtail production and/or rely more on truck transportation.

CSX CEO James M. Foote met with Begeman on Feb. 1 to discuss CSX service matters and the Board has indicated it will continue to review weekly reports the carriers has been filing since last August.

However, the STB may modify its oversight as soon as April. The STB ramped up its oversight of CSX after service issues became rampant last summer after the railroad moved to the precision scheduled railroading operating model.

The STB might be willing to roll back some of the reporting on performance metrics that it has required of CSX since last summer.

In her letter to the Chemical trade group, Begeman urged shippers who have experienced problems to contact the STB so the problems can be addressed.

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