CSX Outlines 2018 Service Plan

In response to a U.S. Surface Transportation board request for information, CSX CEO James M. Foote has written to the board to tout what he described as the railroad’s recovery from its service issues of 2017.

The letter was in response to a board request to all Class 1 railroads operating in the United States to outline their service plans for the remainder of the year.

The STB said the request for information came in the wake of complaints the board has received from shipper organizations about deteriorating service quality on railroads generally.

In his letter to the STB, Foote thanked the agency for is recent finding that CSX had made  “marked improvement” in its service metrics.

Foote said CSX service metrics in recent weeks have been above 2017 averages “and we’ve achieved record levels for velocity, car order fulfillment and dwell.”

The letter recounted CSX plans in various areas as requested by the STB.

CSX has 2,900 active locomotives and 600 additional locomotives stored and serviceable as needed.

Locomotive power availability has been 99 percent, “demonstrating that our locomotive levels are consistently meeting train service demands,” the letter said.

CSX said that its locomotive fleet is adequate to meet customer demand and it has no plans to acquire locomotives in 2018.

In the area of employee resources, CSX said it has 8,474 train and engine employees along with more than 900 employees on furlough who could be recalled if needed.

Foote said re-crew rates are at a historic low rate of less than 2 percent while crew availability has been 95 percent in recent months. CSX does not expect to increase its T&E headcount this year.

Foote said the precision scheduled railroading model places particular emphasis on the responsibility of local managerial teams to ensure a safe, efficient operation that meets customer needs.

The carrier is training 50 new trainmasters who will be deployed throughout the network to fill vacancies and strengthen field management.

Another focus of precision scheduled railroading, Foote said, is end-to-end transit and meeting customer expectations for the complete movement.

“Local service is a key element of that complete movement, and we have made significant improvements in this critical area with terminal productivity and performance measures at normal, healthy levels across the network,” Foote wrote.

CSX said it has made progress on the development and testing of an end-to-end trip plan compliance measurement that will track cars in all operating circumstances and allow for real-time management and decision-making to maximize delivery as scheduled.

“While the development of this new measure is under way, customers continue to have readily available access to CSX capabilities and performance via ShipCSX, customized to that shipper’s freight needs and patterns,” Foote wrote. “All customers who use ShipCSX currently have access to the trip plan for a given car in scheduled service and can view this information to plan, ship, and trace their shipments. Our online tools allow customers to monitor their service schedules, provide on-demand railcar tracking with an estimated time of arrival, as well as view planned and historical transits that can be quickly analyzed for transit performance and exceptions.”

Foote told the STB that CSX expects total traffic growth in 2018 to be flat when compared with last year.

He said thus far in 2018, traffic has been what the company expected with the exception of higher export coal demand driven by global market conditions.

Foote pledged to continue talking with its customers, saying he has met with shippers at the National Freight Transportation Association Conference and that the railroad’s sales and marketing staff regularly attend customer forums to provide updates and receive customer feedback.

“Our Customer Service personnel address customer concerns when needed to supplement the direct outreach channels of local operations and sales and marketing,” Foote wrote. “We also communicate with our customers through the electronic platforms of ShipCSX, Service Advisories, and Intermodal Fast Facts.”

In regards to capacity constraints, CSX argued that its network and terminals are fluid.

“We have effectively delivered service to our customers through extended winter conditions, and we are well-prepared to handle the seasonal rise in volumes during the second quarter,”
Foote wrote.

He also cited working with other railroads to create plans for interchange and blocking in and outside of Chicago to improve interline connections.

“Whenever practicable, we re-route traffic through less-congested interchange locations and assemble blocks of traffic for destinations further into our respective networks—thus reducing congestion and overall transit time,” Foote said.

He said that with intermodal demand rising across the industry there has been longer container dwell times in terminals.

“To ensure ongoing terminal fluidity and support asset utilization that benefits both CSX and customers, we have adjusted intermodal terminal storage policies and are working with customers to more effectively align terminal capacity with trucking operations,” Foote wrote.

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