CSX Says It Has Improved Service for Chemical Shippers

In a letter to the U.S. Surface Transportation Board CSX said it has improved service for chemical and fertilizer shippers.

Arthur Adams Jr., senior vice president of sales and marketing, said CSX has sought the views of those shippers and followed up on their concerns.

In the letter dated July 20, Adams said most shippers did not indicate they had issues with CSX service “and we continue to work directly with those who expressed concerns.”

Adams also said CSX is hiring workers and has made operational adjustments to bypass congested areas and is working with interchange partners to make gateways more fluid.

The letter came in response to a complaint lodged by the The American Chemistry Council, which asked the STB to put CSX under additional oversight due to what one of its members called an “operations meltdown.”

Chemical shippers said they have had service problems with CSX in the Gulf Coast and Southeast, particularly Atlanta; Mobile, Alabama; Jacksonville, Florida; and New Orleans.

The issues identified by the shippers included lengthy delays, cars delivered in bunches, cars dwelling for a week or more, and local service failures.

Several shippers have complained about reductions in local service.

Adams acknowledged that CSX needs to do more but its recent STB metrics show the average number of chemical and fertilizer cars held over 48 hours have been cut nearly in half since the first quarter.

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