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Citing Shipper Complaints, STB Chair Seeks CSX Info

U.S. Surface Transportation Board Chairman Martin J. Oberman wants CSX to explain its service issues.

In letter dated Oct. 18, Oberman told CSX CEO James Foote that the agency continued to receive complaints about CSX service issues, including missed switches, unfilled car orders, delayed shipments and an inability to reach customer service representatives at the railroad.

The letter cited a “steady stream of complaints” over the past several months.

 “These complaints are not limited to any particular region on CSX’s network, nor are they confined to shippers of specific commodity groups. Customers have also reported that service problems are sometimes resolved, only to recur weeks or months later,” Oberman wrote.

Oberman’s letter also cited slower train speeds, longer terminal dwell times and a smaller workforce.

The letter can be viewed at https://www.stb.gov/wp-content/uploads/Letter-to-J.-Foote-re-Service-Issues.pdf

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This entry was posted on October 20, 2021 at 7:26 am and is filed under Railroad News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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