Citing Shipper Complaints, STB Chair Seeks CSX Info

U.S. Surface Transportation Board Chairman Martin J. Oberman wants CSX to explain its service issues.

In letter dated Oct. 18, Oberman told CSX CEO James Foote that the agency continued to receive complaints about CSX service issues, including missed switches, unfilled car orders, delayed shipments and an inability to reach customer service representatives at the railroad.

The letter cited a “steady stream of complaints” over the past several months.

 “These complaints are not limited to any particular region on CSX’s network, nor are they confined to shippers of specific commodity groups. Customers have also reported that service problems are sometimes resolved, only to recur weeks or months later,” Oberman wrote.

Oberman’s letter also cited slower train speeds, longer terminal dwell times and a smaller workforce.

The letter can be viewed at

Tags: , , ,

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: