Report Details Amtrak HR Staffing Woes

An Amtrak Office of the Inspector General report has concluded that the passenger carrier’s human resources office lacks the personnel needed to meet the company’s hiring plans.

Amtrak wants to hire up to 3,500 new workers in the current federal fiscal year but its human resources department has widespread vacancies that are hindering the hiring process.

The OIG report said 28 of the department’s 64 positions are vacant and those employees who remain on the job are at risk of job burnout from increased workloads.

The vacancies include three of five department leadership positions.

Although Amtrak is considering moves to address worker pay, the OIG report said the carrier has not addressed other competitive issues.

These include such things as a “time-consuming and error-prone” process to handle requests for new positions. Amtrak HR officials told OIG investigators this results in errors in 60 percent to 70 percent of position requests by the time they reach the recruiting group.

The report said Amtrak expects that issue to be resolved after it installs new computer equipment and software.

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