New NS CEO to Visit Ashtabula

New NS CEO Alan Shaw plans to spend today visiting with maintenance of way workers in Astabula.

Shaw, who assumed the CEO role on May 1, is spending time visiting various NS facilities in its first few days on the job.

He replaces James Squires, who has retired. Shaw’s ascension to CEO was planned. He was named NS president last December.

Other locations that Shaw has visited or plans to visit include Debutts Yard in Chattanooga, the yard in Elkhart, Indiana; and an operations center in Roanoke, Virginia.

Shaw also has written to NS employees to lay out his goals as he talks over the railroad.

He called service restoration and developing a customer-centric company that is operations driven among the top priorities.

“My first priority, and the top priority of every member of the Norfolk Southern team, is to restore service to the quality our customers expect and deserve,” Shaw wrote.

“We’ll compete and win in the $800 billion truck and logistics market by being customer-centric and operations-driven.”

The letter cited Amazon and UPS as examples of the type of service-oriented company that NS must seek to become.

Shaw also went on to call for controlling costs and growing revenue.

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