Duncan to be NS Chief Operating Officer

Norfolk Southern has named Paul Duncan as its next chief operating officer.

He will assume the post on Jan. 1, following the retirement of Cindy Sanborn. Duncan is currently senior vice president of transportation and network operations at NS.

He joined NS in March as vice president of network planning and operations.

During his time at NS, Duncan has led implementation of the TOP|SPG operating plan and has played a central role in the company’s service recovery efforts, NS officials said.

Before coming to NS, Duncan was vice president of service design and performance at BNSF. He has more than 20 years of experience in railroad operations.

Sanborn has worked in the railroad industry for 35 years. She came to NS from Union Pacific and previously worked at CSX for 30 years, including a stint as chief operating officer.

She was named chief operating office and executive vice president at NS on Sept. 1, 2020.

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