Posts Tagged ‘Amtrak food service’

Lake Shore Limited Coach Passengers Have No Food, Beverage Service Between New York and Albany, NY

August 12, 2019

With the restoration of the Boston section of Amtrak’s Lake Shore Limited coach passengers riding between New York and Albany, New York, no longer can buy food and beverages between those points.

The cafe car is part of the Boston section, which separates and combines with the New York section at the Albany-Rensselaer station.

The Boston section was suspended for six weeks earlier this year due to CSX track work.

That work was completed in mid July and the Boston section was reinstated. In the interim, passengers bound for points between Boston and Albany-Rensselaer traveled on a bus.

During the suspension of the Boston section, the cafe car, which also accommodates business class passengers, operated between New York and Chicago.

The Rail Passengers Association noted that during the Boston section suspension Amtrak assigned a full table cafe car to Nos. 48 and 49.

But now the cafe car has reverted to a split car with six tables of which at least two are often taken by the crew for their use.

RPA said it is pressing Amtrak to increase the number of tables available for use by coach passengers as well as providing food and beverage service to and from New York.

Amtrak Workers Contend Jobs in Jeopardy

October 12, 2018

The union representing Amtrak food service workers believes that as many as 1,700 of its members may lose their jobs if Amtrak outsources its food service to a contractor.

Some of the union workers protested that prospect during a rally outside New York’s Penn Station this week.

Transport Workers Union International President John Samuelsen said Amtrak CEO Richard Anderson is “engaged in a slash-and-burn management plan.”

The approximately 100 Amtrak workers also decried Amtrak’s replacement of full-service dining aboard the Lake Shore Limited and Capitol Limited with boxed meals, most of them served cold.

Amtrak acknowledged in a statement that it has cut 14 chef positions, but that all those affected who wanted another position with Amtrak were able to get one.

The Amtrak statement also contended that the change in meal service aboard the Lake Shore and Capitol has been well received by passengers.

Amtrak Looking to Revamp Food Service Systemwide

September 14, 2018

Amtrak appears to be poised to undertake a revamp of its food services systemwide.

The passenger carrier recently issued a request for information that seeks “transformational service models and industry best practices for managed food and beverage service.”

The information netted in response to that request will be used to draft a request for proposals to create a new model for providing food and beverages that is less costly.

That could be a first step toward turning over its food and beverage service to an outside contractor.

Submissions to the request for information are due by Oct. 16.

The request for information said that Amtrak is seeking models similar to the luxury service options offered on VIA Rail Canada’s Canadian and the Rocky Mountaineer excursion service based in Canada.

Amtrak said in the request for information it is reviewing its current service model and wants to hear how the respondents “might address food and beverage service onboard all trains through examples of similar services offered elsewhere or new and innovative approaches that might fit Amtrak’s environment.”

This will include proposals for operating café/lounge cars, dining cars, and Acela First Class service with and without Amtrak employees performing the work.

Amtrak Launches New Cafe Car Menu in NEC

June 18, 2018

In what could be a preview of what is coming system wide, Amtrak launched new café car fare on June 13 on its Acela Express and Northeast Regional trains.

The new menu includes products from Boar’s Head Brand as well as a variety of other snacks, drinks and sundries.

This included drinks such as Makers Mark®, Cutwater™ Spirits, and LaCroix® sparkling water, and other such food items as Sahale Snacks® and Sweet Street® desserts.

“We are pleased to introduce this new menu featuring Boar’s Head premium products for our customers to enjoy as they travel with us along the Northeast Corridor,” said Amtrak Vice President of Product Development & Customer Experience Peter Wilander in a statement.

“The updated menu features premium sandwiches, salads and snacks, along with some gluten-free and vegan choices to enhance the overall Amtrak travel experience.”