Posts Tagged ‘Amtrak tickets’

Amtrak Eyes Tightening Rules on Lowest Fares

December 15, 2019

A news report on Friday cited a leaked Amtrak internal memorandum that listed changes the passenger carrier is considering making in early 2020 to boost revenue.

These include making its lowest fares nonrefundable and nonchangeable. Other fares would be subject to a 25 percent cancellation fee and a 15 percent change fee within 14 days of travel.

The changes are similar to those that have been standard in the airline industry for several years.

A report by Business Insider, a website specializing in American business and financial news, said Amtrak is taking another page out of the airline revenue playbook by seeking to increase ancillary revenue and create more fare segmentation.

Airlines earn ancillary revenue by charging fees for such things as seat assignments and checked baggage.

The Business Insider report framed the proposed changes as part of an ongoing drive by Amtrak to turn a profit for the first time in its 48 year history.

The changes could come as soon as January although no change fees for tickets are currently shown in Amtrak’s published fare guide.

The memorandum proposed making Amtrak’s saver fares nonrefundable and nonchangeable 24 hours after purchase.

Under Amtrak’s current policies, saver fares are fully refundable up to eight days before departure. Holders of the fare can cancel their trips and receive a voucher worth 75 percent of the fare paid.

“Value” fares would be subject to a 25 percent cancellation fee and 15 percent change fee within 14 days of departure.

Amtrak does not currently impose change fees for value fares.

The Business Insider account noted that Amtrak President Richard Anderson is a former airline CEO and that several of the rail passenger carrier’s top executives also worked in the airline industry.

The report said Anderson earlier this year has said that small changes in fare structures have already helped Amtrak increase revenue.

“Pricing and revenue management was thought of like some department over in another building and we didn’t pay much attention to it,” Anderson said in September. “We’ve been able to bring some commercial instincts in and make some basic investments in revenue management technology. Nothing fancy, just basic, good, RM [revenue management] practices.”

Amtrak to Close Kalamazoo Ticket Office in Early 2020

December 9, 2019

Amtrak plans to close its ticket office in Kalamazoo, Michigan, in early 2020.

Amtrak spokesman Marc Magliari told a Kalamazoo TV station that the closure is being prompted by a decline in sales at ticket offices in favor of online purchases.

He would not comment on how many Amtrak employees will lose their jobs as a result of the closing but said in the past the carrier has given agents the option to transfer to other stations.

Amtrak has been closing ticket offices in the past two years, including offices in Michigan at Niles, Flint, East Lansing and Jackson.

Kalamazoo is served by eight trains a day, including Chicago-Detroit (Pontiac) Wolverine Service and the Chicago-Port Huron, Michigan, Blue Water.

None of those trains offers checked baggage or package express service.

The Kalamazoo station is a also a transfer point for Amtrak Thruway bus service to northern Michigan.

The Rail Passengers Association and Michigan Association of Railroad Passengers said it is working with Amtrak and the Michigan Department of Transportation to develop a station host program for Kalamazoo.

A similar program exists in East Lansing and MARP said it has worked well.

East Lansing Ticket Office Closing Monday

October 28, 2018

The Amtrak agent in East Lansing, Michigan, will be removed effective Oct. 29.

Amtrak said passengers boarding or people meeting detraining passengers from the Chicago-Port Huron, Michigan Blue Water will continue to have access to the station’s waiting area and restrooms each day.

The access for westbound Train 365 will begin at 7 a.m. while access for eastbound Train 364 will state at 8 p.m.

 

Amtrak Ticket Office to Close in East Lansing

October 20, 2018

Amtrak will remove its ticket agent from the East Lansing, Michigan, station on Oct. 29.

A caretaker will continue to open the waiting room at the station.

Passengers will be able to buy tickets from a self-serve kiosk at the station or make reservations at Amtrak.com, on the Amtrak mobile app, or by phone at 800-872-7245.

East Lansing is served by the Chicago-Port Huron, Michigan, Blue Water. It also has connecting bus service to Amtrak’s Wolverine Service trains that operate between Chicago and Detroit.

More Opposition to Cincinnati Ticket Office Closing

June 9, 2018

The Hamilton County transportation improvement board has passed a resolution urging that Amtrak keep its ticket office at Cincinnati Union Terminal.

However, the office closed on June 5. Cincinnati is served by Amtrak’s tri-weekly Chicago-Washington Cardinal. It handles about 11,000 passengers a year in Cincinnati.

Amtrak has hired a caretaker to open and close the waiting room and assist passengers with their luggage and boarding.

Because of construction at CUT, Amtrak is using a temporary facility adjacent to the iconic station.

The Cardinal stops in Cincinnati in both directions in the dead of night. The city will be one of the largest Amtrak cities in the county to lack a station ticket office.

Amtrak now has ticket offices in Ohio in Cleveland and Toledo.

Senators Protest Cincinnati Ticket Office Closing

June 2, 2018

Ohio Senators Sherrod Brown and Rob Portman have written to Amtrak seeking to get it to reconsider its decision to close its ticket office in Cincinnati on June 5.

“We believe that destaffing Union Terminal now would be pennywise and pound-foolish, as the decision to cut services now would likely need to be reversed once the terminal is fully renovated and ridership increases,” the senators wrote in their joint letter.

The letter expressed concern that removing ticket agents would leave passengers, especially the elderly and those with disabilities, without appropriate levels of service for baggage check, ticket purchasing, and general passenger assistance.

Amtrak serves Cincinnati with its tri-weekly Chicago-Washington Cardinal.

Manchin Pleads for Charleston Ticket Agent

May 22, 2018

A West Virginia senator is seeking to get Amtrak to delay plans to close a ticket offices his state.

Joe Manchin (D-West Virginia) wrote to the passenger carrier to express “serious concerns” about the criteria Amtrak used to determine which ticket offices to close.

In a letter to Amtrak CEO Richard Anderson, Manchin said removing the ticket agent from Charleston on June 6 “will not only deprive the state of West Virginia of its last Amtrak ticket agent, but will also compromise safety and upkeep of the facility, and make access more difficult for potential customers.”

Manchin said that Charleston handled 9,749 passengers in federal fiscal year 2017, which works out to more than 62 passengers per day for each day that the tri-weekly Cardinal operates there.

He said Amtrak’s decision to calculate ridership on a weekly basis ignores the fact that the Cardinal does not operate daily. “The policy penalizes Charleston’s station for part-time service without allowing it to be a full-time station.”

Manchin also said 30 percent of West Virginia lacks Internet access and that mobile broadband access is limited in many parts of the state.

Cincinnati, Charleston Amtrak Ticket Offices to Close

May 1, 2018

Amtrak plans to close its ticket offices in Cincinnati and Charleston, West Virginia, in early June, which will mean that no stations in that state will have Amtrak agents.

Charleston Mayor Danny Jones called the closing a terrible inconvenience for anyone who rides trains.

The mayor said many people are not Internet savvy, and information about trains is not always up to date.

Amtrak spokesman Marc Magliari said the station waiting room will remain open. Charleston, which closes on June 6, and Cincinnati, which closes on June 5, are served by the tri-weekly Chicago-Washington Cardinal.

Magliari said the closings are being done to save money and because the volume of business done at ticket counters continues to decline. Altogether, Amtrak plans to close 15 ticket offices and eliminate 22 agent jobs over the next few weeks.

“Nine out of 10 tickets across the country are purchased online,” Magliari said.

Amtrak within the past year also closed ticket offices in Huntington and Prince, West Virginia. The carrier is targeting stations serving 40 or fewer passengers a day.

Passengers boarding the Cardinal in Charleston or Cincinnati will have to purchase their ticket online, from a travel agent or aboard the train by paying cash to the conductor.

Closing of the Amtrak ticket office in Cincinnati will mean the only ticket windows still open in Ohio will be in Cleveland and Toledo.

Amtrak Pulling Tickets Agents at Niles, Jackson

January 25, 2018

Amtrak ticket agents will be removed on March 1 from stations in Jackson and Niles, Michigan.

Marc Magliari, an Amtrak spokesman in Chicago, said the move is being made to save money.

He said an overwhelming majority of passengers no longer purchase tickets from station agents.

As a result of the change, Amtrak might keep the Jackson station open later in the afternoon.

The waiting room is now open from 7 a.m. to 2:30 p.m. but three of the six Wolverine Service trains that serve Jackson arrive after 2:30 p.m.

Amtrak plans to hire a part-time caretaker to open and close the station and Magliari said that worker could work a split shift and close the waiting area later in the day.

Passengers and those waiting on trains must wait outside the former Michigan Central depot when the waiting room is closed.

Staffing of the Jackson ticket office was reduced last August from daily to five days a week. No agent is on duty on Tuesdays and Wednesday.