Posts Tagged ‘Amtrak’s Crescent’

Amtrak Eastern Long-Distance Trains to Get ‘Contemporary Dining’ Service Effective Oct. 1

August 12, 2019

An internal Amtrak memo that was posted on Train Orders.com had confirmed that all eastern long-distance trains except the Silver Star will adopt the “contemporary dining” model effective Oct. 1.

Full-service dining will be removed from the New York-New Orleans Crescent and New York-Miami Silver Meteor.

The Silver Star is an exception because it does not provide meal service to sleeping car passengers as part of their fare.

The Chicago-New York Cardinal will gain a Viewliner dining car that will serve as a sleeper class lounge car in the same manner as is done on the Chicago-New York Lake Shore Limited.

Although the Cardinal has not had meals prepared on board for several years, it did have a more expansive menu than the Lake Shore or Capitol Limited had after both switched to the contemporary dining model last year.

The net effect of the changes is to standardize food and beverage service on eastern long distance trains while reducing the number of on-board employees assigned to the Crescent and Silver Meteor.

The Cardinal and the Chicago-New Orleans City of New Orleans will not have a net loss of on-board jobs, but two of the positions will be reclassified as lead service attendants.

The Crescent will see a reduction of 16 positions while the Silver Meteor will lose 14 positions.

The Amtrak memo said onboard meal preparation will be replaced by a small variety of ready to serve meals that will be included in the sleeper class fare and delivered to the train just prior to origination.

All eastern long-distance trains will have two food service cars, one of which is reserved for the exclusive use of sleeper class passengers. The other is a café car open to all passengers.

Sleeping car attendants will, upon request, continue to deliver meals to passengers in their rooms.

Amtrak also plans to continue the practice of the sleeping car attendant asking passengers shortly after boarding their preferred dining times and giving reservations in 15-minute increments.

The lunch and dinner offerings on all trains will include Asian noodle bowl, red wine braised beef, chicken fettuccini with broccoli, and Creole shrimp and andouille. Dessert is available upon request.

Breakfast is described as a deluxe continental breakfast that includes muffins, yogurt, fresh fruit, hard boiled eggs, cereal, oatmeal and breakfast sandwich.

Sleeper class passengers and business class passengers will each receive one complimentary alcoholic beverage and unlimited soft drinks.

Business class, which is available only on the Cardinal, does not include meals.

The consist of the Cardinal will be one Viewliner baggage car, three Amfleet II coaches, one Viewliner sleeper , one Viewliner sleeper-lounge,  and an Amfleet I café-lounge with 18 business class seats, Amfleet café module and 24 booth seats.

The A end of the café car pointed toward the coaches to reduce foot traffic through the business class section.

The Cardinal onboard crew will continue to be based in New York.

The City of New Orleans will have consist of Superliner equipment, including  two coaches, a baggage-coach, a Cross Country Café that will serve as the sleeper class lounge, a Sightseer lounge that will serve as the café car for the entire train and a transition sleeper.

The Crescent and Silver Meteor will have similar consists of three Amfleet II coaches, one Amfleet diner lite car that will serve as the café car, a Viewliner dining car that will serve as the sleeper class lounge and a Viewliner baggage car. The Crescent will have two sleeping cars while the Silver Meteor will have three.

The assignments mean that Amtrak will have in revenue service at any given time 13 Viewliner dining cars of the 25 that is owns.

The memo also detailed the plans for changes in Auto Train food and beverage service in January 2020.

Complimentary breakfast and dinner for coach passengers will be eliminated in favor of an expanded café car menu sold through a Cross Country Café.

The Amtrak memo said the café car will provide “a festive environment during the trip,” although it is not clear what this is supposed to mean.

Food trucks will be selling meals at the stations in Lorton, Virginia, and Sanford, Florida.

Effective Oct. 1, one coach will be replaced by a sleeping car with additional sleeping cars being assigned during peak travel periods.

Food service for sleeper class will be provided by seasonal menus with variety of entrée selections for breakfast, lunch and dinner.

There will be a selection of cocktails, beer and wine to go with coffee and soft drinks. Amtrak said that a wine service is also being introduced for sleeper class passengers aboard the Auto Train.

The changes in onboard service aboard the Auto Train will result in 25 onboard service positions being eliminated.

More Amtrak Full Service Dining Expected to End

July 17, 2019

Amtrak is expected to end full-service dining on all eastern long-distance trains the Rail Passengers Association reported last week.

That means sleeping car passengers traveling on the New York-Miami Silver Meteor and New York-New Orleans Crescent will be served the same fare that sleeping car passengers receive on the Capitol Limited and Lake Shore Limited.

In early 2020, Amtrak will also end the practice of providing complimentary dinners to coach passengers aboard the Auto Train between Virginia and Florida.

Instead, coach passengers will be given the option of buying café car fare onboard or purchasing meals from food trucks at terminals in Lorton, Virginia, and Sanford, Florida.

An Amtrak news release said all Auto Train passengers will receive a continental breakfast before their arrival.

Sleeping car passengers will continue to be served in their own dining car with “a new menu and the addition of complementary wine to the dinner service,” the news release said.

A spokesperson told Trains magazine that menus for Auto Train sleeping car passengers are still being worked out.

The Amtrak news release said other enhancements will be made to the Auto Train’s sleeping cars including “upgraded towels and bed linens and other pleasantries in each room.”

Amtrak also said it will expand sleeping-car accommodation availability to meet demand.

It is not clear how the food service changes will affect sleeping car passengers on the Chicago-New York Cardinal.

That train has not had meals prepared on board for several years, but offers a much more expansive menu for sleeping car passengers than is available on the Lake Shore Limited or Capitol Limited.

Those meals are prepared off the train and heated onboard.

Since June 2018 sleeping car passengers aboard the Lake Shore and Capitol have received box meals with just one selection being served hot.

One complimentary alcoholic beverage is also provided per passenger per meal.

The meals are served in dedicated cars open only to sleeping car passengers. Passengers also have the option of having the meal delivered to their room.

The range of food items available, though, is limited.

RPA said the changes to food service on eastern trains other than the Auto Train will become effective on Oct. 1, the first day of the 2020 federal budget year. The Auto Train changes take effect on Jan. 15.

Food service provided on western long-distance trains will not be affected by the changes.

The New York-Miami Silver Star has not provided meals to sleeping car passengers since July 1, 2015.

Auto Train coach passengers would no longer have separate dining and lounge/cafe cars and given that Amtrak prohibits passengers from consuming in dining and café cars any food brought board the train that means anything purchased from a food truck will need to be consumed at the passenger’s coach seat.

In its news release, Amtrak said Auto Train coach passengers would be able to buy food and beverages from a cross country café car.

The coming changes drew criticism from RPA President Jim Mathews.

“The problem isn’t the food itself, it’s the way the whole experience is handled,” he said on RPA’s website. “We understand the need to make lighter fare available to match the tastes of many modern travelers. But as it’s currently executed on the Capitol and the Lake Shore, too often food items run short, there aren’t enough hot options, and the presentation is perfunctory and off-putting.”

RPA said that the food service changes are part of a strategy to “improve the financials on these routes.”