Posts Tagged ‘Cincinnati Amtrak station’

Customer Service Reps Placed in Charleston, Cincinnati

October 29, 2020

Amtrak has placed customer service representatives in its stations in Charleston, West Virginia, and Cincinnati to assist passengers booking trips and boarding the Chicago-New York Cardinal.

In a service advisory, Amtrak said that the station waiting room in Charleston has been relocated to a trailer due to construction to make the station compliant with ADA standards.

The interim facility will be open for passengers at all train times as will be the station in Cincinnati.

Passengers will be unable to buy tickets with cash but must use a credit card, reloadable credit or debit card, or an Amtrak gift card.

Amtrak Says Cincinnati Ticket Office Will Reopen

May 23, 2020

Amtrak acknowledged on Friday that it will reinstate ticket agents in Cincinnati and 14 other stations that lost them in 2018.

The action is in response to a congressional mandate.

Other stations set to regain ticket agents include Marshall, Texas; Texarkana, Arkansas; Topeka, Kansas; Meridian, Mississippi; Tuscaloosa, Alabama; Hammond, Louisiana; Charleston, West Virginia; Fort Madison, Iowa; Ottumwa, Iowa; Garden City, Kansas; La Junta, Colorado; Lamy, New Mexico; Shelby, Montana; and Havre, Montana.

Those stations lost their agent because they averaged less than 40 passenger boardings a day.

Cincinnati was the largest city to lose a ticket agent during that 2018 wave of ticket office closings.

It will take several weeks for the ticket offices to reopen.

Over the next four to six weeks Amtrak will post job openings and follow that up with interviewing and training.

The carrier has said the station jobs will be part-time and pay $20 per hour.

Cincinnati, which is located on the route of the tri-weekly Chicago-New York Cardinal, handled 11,382 passengers in 2017, an average of 36.4 passengers for the 313 days the station was open that year.

Ridership fell to 8,482 boardings in 2018 although some of that might have been due to a construction project being undertaken at Cincinnati Union Terminal.

Amtrak used a temporary station facility that was difficult to find.

In 2016, Cincinnati handled 12,481 passengers, which met the 40 passengers per day threshold. The passenger count in 2015 was 12,503.

In statement issued on Friday, Amtrak said those hired for the 15 stations will be uniformed workers trained to assist passengers with booking and boarding trains, including helping with unaccompanied minors, carry-on baggage and providing information on the status of arriving and departing trains.

The agents will be scheduled to meet customers for all trains.

Applications for the jobs will be available online at jobs.Amtrak.com. However, the carrier said before it hires outside applicants it will initially seek to fill the jobs internally.

The Amtrak statement said the Cincinnati station will not offer the services Amtrak requires to carry minors ages 13-15 traveling on their own.

It attributed that to the time of day when rains arrive in Cincinnati. Nos. 50 and 51 are scheduled to reach Cincinnati in the dead of night between 1 a.m. and 3:30 a.m.

The federal law prompting the return of the agents is contained in the Further Consolidated Appropriations Act of 2020 that became law in December 2019.

It directed Amtrak to provide a ticket agent at every station that had agent position eliminated in fiscal 2018.