Posts Tagged ‘Jackson Michigan’

Amtrak Pulling Tickets Agents at Niles, Jackson

January 25, 2018

Amtrak ticket agents will be removed on March 1 from stations in Jackson and Niles, Michigan.

Marc Magliari, an Amtrak spokesman in Chicago, said the move is being made to save money.

He said an overwhelming majority of passengers no longer purchase tickets from station agents.

As a result of the change, Amtrak might keep the Jackson station open later in the afternoon.

The waiting room is now open from 7 a.m. to 2:30 p.m. but three of the six Wolverine Service trains that serve Jackson arrive after 2:30 p.m.

Amtrak plans to hire a part-time caretaker to open and close the station and Magliari said that worker could work a split shift and close the waiting area later in the day.

Passengers and those waiting on trains must wait outside the former Michigan Central depot when the waiting room is closed.

Staffing of the Jackson ticket office was reduced last August from daily to five days a week. No agent is on duty on Tuesdays and Wednesday.

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Ticket Agent Hours Cut in Jackson

September 19, 2017

Amtrak has reduced ticket agent service in Jackson, Michigan.

The changes, which became effective on Aug. 29, means the ticket office will be closed on Tuesday and Wednesday.

Amtrak has hired a caretaker to open and close the station on those days. Ticket office hours on other days of the week will be 7 a.m. to 2:30 p.m.

Amtrak spokesman Marc Magliari said that Tuesday and Wednesday are typically the lowest travel days in the Midwest.

He also said that many Amtrak passengers are printing their tickets at home or having them scanned on their smart phones aboard the train.

“Overwhelmingly, our passengers choose electronic ticketing,” Magliari said. “Most people are using the eTicketing and a lot of people are doing it without talking to a human.”

Magliari also quipped that “the days of people pushing coins and folded dollars across the counter to a ticket agent with a big stamping machine are pretty well gone. It’s all through automated systems.”

Jackson lacks any Quik-Trak Self-Service Ticketing Kiosks and Magliari said those are being phased out anyway.

At the present time, Amtrak has no plans to remove its ticket agent from Jackson, Magliari said.

Jackson is served by six Wolverine Service trains a day between Chicago and Detroit (Pontiac).

Fire Forces Evacuation of Wolverine Train

March 3, 2017

An electrical fire forced the evacuation of Wolverine Service No. 352 last Monday in Jackson, Michigan.

Amtrak logoFirefighters arrived at the station about 6 p.m. after a small fire began beneath a passenger car.

The cause of the fire was determined to have been mechanical failure in its batteries.

The firefighters extinguished the blaze and removed the smoldering batteries from their  compartment.

No injuries were reported. The train, en route from Chicago to Pontiac, Michigan, had 153 passengers and crew members on board.

Amtrak spokesman Marc Magliari said the train was delayed by 39 minutes before it continued eastward. Magliari said the car in question will be repaired.