Port of Cleveland Ranks High in Service Survey

The Port of Cleveland recently ranked the highest among Great Lakes ports for customer satisfaction and performance excellence in Logistics Management magazine’s annual Quest for Quality Awards program.

The magazine evaluates ports in the categories of ease of doing business, value, ocean carrier network, intermodal network, and equipment and operations.

Port authorities said in a news release that the awards are regarded in the transportation and logistics industry as the most credible measure of customer satisfaction and performance excellence.

The port cited a recent move of a 114-metric-ton transformer as an example of the type of business that it has been able to perform.

Great Lakes Towing Co. completed the ntermodal short-sea barge move using the Port of Cleveland’s rail loop and its switching carrier, the Cleveland Harbor Belt Railroad. Norfolk Southern delivered a car carrying the transformer, which then moved via a rail loop to a port dock.

The cargo then was transferred to a barge and towed to a DTE Energy Electric Co. facility. The loop, which opened in September 2012, connects the port to NS and CSX.

When it became operational, port officials hoped it would attract a larger customer base that could take advantage of rail and water logistics, and extend the port’s reach to the Midwest.

“This rail and water logistics movement is an example of the port’s ability to provide seamless logistics transfers in Cleveland, making shipping more cost effective,” port officials said.

“We added more than a mile of rail track to enhance the interface with Norfolk Southern and CSX, and we launched our own liner service to Europe through a charter agreement with Amsterdam-based carrier Spliethoff Group,” said Port of Cleveland Chief Executive Officer Will Friedman.

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